Shipping policy
Last updated: 1 July 2026
Where We Deliver
We deliver nationwide across South Africa via Aramex.
Delivery Timeframes
| Estimated Delivery | |
|---|---|
| Nationwide (all areas) | 8–11 business days |
Delivery times are estimates from the date of dispatch, not the date of order. Business days exclude weekends and South African public holidays.
Remote and outlying areas may occasionally take longer. If your delivery is delayed beyond 11 business days, contact us and we will follow up with Aramex on your behalf.
Shipping Costs
- Orders over R1,000 — free delivery
- Orders under R1,000 — flat rate of R89
Order Processing
Orders are processed within 1–2 business days of payment being confirmed. Orders placed on weekends or public holidays are processed the next business day.
Tracking
Once your order is dispatched, you will receive a tracking number via email. Use this to track your delivery directly on the Aramex website (aramex.co.za).
Damaged in Transit
If your order arrives damaged, photograph both the packaging and the product and email us within 48 hours of delivery at Support@vortek.co.za. We will arrange a replacement or refund.
Failed Deliveries
If Aramex cannot deliver because no one is available, they will attempt redelivery or hold the parcel at a collection point. If a parcel is returned to us due to failed delivery, additional shipping costs will apply for redelivery.
Contact
Email: [ACTION: your email address] We respond within 2 business days.